PAS (Planning Aid Scotland) commissioned Tayfusion to re-design an outdated and inefficient database which we use to record planning advice casework details.
Tayfusion visited our office initially and listened carefully to our brief, and ensured all user voices were listened to as part of the re-design process. They also offered proactive advice and suggestions that helped ensure that our clients’ needs were met, and a better system achieved.
The resulting database has transformed how we run our service and has hugely reduced administrative time compared to the old system - positive feedback has been received from a range of users.
We have been particularly impressed by the detailed and very responsive aftercare service provided – this has allowed us to iteratively improve the database over its first year of use to achieve even better outcomes and efficiency.
Our online presence has been transformed since partnering with Tayfusion. Tayfusion rebuilt our old website taking it from being a static digital brochure to becoming a user-friendly business asset. The design of the website helps prospective clients get their initial questions answered and guides them.
Previously we spent a fortune on an American based booking system which did not understand the culture of exercise in our area and required us to learn complicated systems do achieve the most basic of booking tasks. Tayfusion has given us a bespoke booking system which is integrated with our client management processes. It fits our needs like a glove.
As our business evolves and when we discover new ways of handling the data or client processes Tayfusion finds helpful solutions.
Mark and the team have an active interest in the success of our business and is an integral part of our growth for the future.
We will progress further as the system develops and we will learn and continue to work smarter... Our skills and knowledge can always be improved but Tayfusion's system has made it a lot easier than before. It's a great pleasure working with Mark and his team, hats off to them
We are beyond delighted with the bespoke case management system created for us by Tayfusion.
They went above in beyond in taking the time to really understand our needs and it felt very much like a partnership rather than just buying a product.
Tayfusion has always been very respectful of our modest budget and have gone the extra mile to make sure we have the perfect system for our current and future needs.
As a result, we have saved considerable staff time which used to be spent on routine admin. We now have more time to directly help our clients with the bonus of readily accessible reporting data which will make demonstrating our effectiveness much easier.
A website gives your company its identity and tells your clients whether you will do things well ...or not. Tayfusion help our clients see us and see we are good at what we do.
As a business owner the most important part of working relationships is trust. I trust Tayfusion to not only look after our needs but to develop our website to meet the demands of changing technology and clients needs.
We have been customers of Tayfusion for over 15 years and have always found their team to provide the highest standards of service whilst being easy to deal with.
They understand our business, priorities and objectives very well. We see them as an extension to our own IT team, adding skills such as web and database system design in a most cost effective manner. Managing a very small IT team I have to rely heavily on partners in key areas to provide expert support particularly in the areas of website and business database development.
I have found them consistently helpful, knowledgeable and always willing to help answer and develop some of my wilder requests.
I particularly value their friendliness and professionalism and I always feel comfortable in picking up the phone and bouncing a few ideas around with them as I would if they were a colleague. Their support allows me to focus on supporting my colleagues and concentrate on well... the boring stuff frankly...
We have worked with Tayfusion on a number of projects and we are always delighted with their work.
Their depth knowledge and skills are excellent and they are always on hand with technical advice which is one of the main reasons we will look to keep working with them in the future.
Tayfusion has helped us grow our business and for that reason they would always get our personal and business recommendation
We needed a professional looking website to promote all our forthcoming gigs at Beat Generator Live and turned to Tayfusion for inspiration and direction.
They not only delivered the goods (and some....) but also a fully functioning newsletter and customer database which allows us to target our customers directly with all the latest gig and venue news on a regular basis.
Yeah, they are geeks alright, the best kind :)
Just a short note of thanks for setting up our new web-site.
Now we have put photos on the system it is really working for us. I appreciate all the time and patience spent with us explaining the various functions and updating procedures that we can use.
Having used Tayfusion services before on the development of the P.S.Properties web site - which I thought was great for our requirements at that time - I feel this new site is a definite step forward and your after sales support to carry out slight amendments to meet our changing needs is invaluable.
Many thanks for your continued support and best wishes for the future