Housing Options Scotland (HOS) is a Scottish Charity that helps disabled people, older adults and members of the Armed Forces community to find a home.
HOS was experiencing problems with data collection and processing. The resulting poor data quality and accuracy, resulted in service reliability issues and staff time and resource implications. HOS approached us to improve upgrade their legacy data collection and storage processes to incorporate a useable interactive database.
We worked closely with HOS staff to develop a bespoke database which would replace their outdated data collection an processing practices (spreadsheets, paper and pen) and allow the client to free up staff time and to improve the overall service value for customers.
The dashboard below is used by staff to manage client referrals with staff access dependent on job role and access permission.
More information about our friends at Housing Options Scotland can be found at: