Countless times have we been told about web development companies providing poor customer service and failing to deliver adequate aftercare and support.
Our Hosting and Support services have been developed to ensure the business interests of our clients are protected, always. We're proud to have maintained our support services throughout the COVID pandemic ensuring business continuity for our clients.
A host server stores the data required for all online activity and all online business systems require one. A host server can be either office based (a standalone PC) or cloud-based whereby the server is located remotely but manages all the data storage and transfers that your system requires. Inline with current market demand for cloud-first solutions we provide a cloud-based hosting service as standard. However, we can also provide an office-based solution if required.
Our hosting provision is under the UK Government approved G-Cloud framework.
Tayfusion delivers its own robust and fully supported VMWare cloud hosting platform, based in England, UK. Their state-of-the-art datacentres are built to the highest industry standards and are among the most secure and reliable in the UK, also used by the UK Government. The primary host platform is in London, with a secondary facility in Birmingham. These facilities are fully manned with off-site backup, redundant systems for connectivity, power, air conditioning and fire suppression.
We currently host most of our client websites and systems, many of which with a high resource requirement. We work hard to ensure consistency and quality for all our hosted clients, delivering fast page delivery and an up-time of near 100% over 10 years (99.99% uptime SLA).
Hosting is a chargeable depending on the level of data storage and use and therefore the server resources required. Importantly, our hosting solutions are flexible and can scale quickly to suit expanding business operations.
Importantly, the level of hosting required can be amended, up or down, moving to suit your business needs.
It's part of our DNA. Assisting you with user problems, log-in errors, staff training, updates, system amendments, or even just a chat for other expert advice. We provide this service all year round. During holidays, storms and floods and whatever else this tricky time might throw at us.
We provide a proactive service to all our customers, even during the most difficult of times
We'll be there for you pretty much all the time. We're proud to have maintained our help and support services going right throughout the COVID pandemic. To keep clients like you not just operating but thriving by looking for new opportunities.
This service can be provided for a modest monthly fee, and the level of service will depend on the nature of your system and in particular is based on:
Importantly, the level of support can be amended, up or down, moving to suit your business needs.
Our support packages enable us to be available for you when you need us, and to address your problem at short notice at no additional cost. Importantly, the level of support can be amended, up or down, moving to suit your business needs.
The support package can cover for example, communications, meetings, training requests, user error, log in problems, or just a phone call for general advice. Where possible we will also try to undertake minor development work.
The database has transformed how we run our service and has hugely reduced administrative time compared to the old system.
Tayfusion has given us a bespoke booking system... It fits our needs like a glove. Our online presence has been transformed since partnering with Tayfusion.
We will learn and continue to work smarter... Tayfusion's system has made it a lot easier than before. It's a great pleasure working with Mark and his team, hats off to them
We are beyond delighted with the bespoke case management system created for us by Tayfusion.
As a business owner the most important part of working relationships is trust... I trust Tayfusion to not only look after our needs but to develop our website to the demands of changing technology and our clients' needs.
Over the last 15 years, I have worked with Mark and the team at Tayfusion I have found them consistently helpful, knowledgeable and always willing to help answer and develop some of my wilder requests...
Their depth knowledge and skills are excellent and they are always on hand with technical advice... we will look to keep working with them in the future... they would always get our personal and business recommendation
We turned to Tayfusion for inspiration and direction. They not only delivered the goods (and some....) but also a fully functioning database which allows us to target our customers directly... yeah, they are geeks alright, the best kind :)
Our new site is a definite step forward and your after sales support is invaluable... thanks for your continued support